Four steps. No mystery.
Discover, Define, Develop, Grow. Every service follows the same path, so you always know where you are.
Discover
We listen first. We learn what you sell, who buys it, what you have tried and what you want to happen.
What you receive
- A short conversation, usually on Messenger or a call
- A written summary of what we understood, for you to correct
What we need from you
- Tell us about your business and customers
- Share anything you already have: logo, photos, pages, past posts
Define
We agree before we build. We turn what we learned into a clear direction: what to say, how to look and what to make first.
What you receive
- A written scope, so everyone knows what is and is not included
- A clear direction on look, voice and priorities
What we need from you
- Confirm or change the scope
- Choose between the options we put in front of you (the Style Lab helps here)
Develop
We design, build and test. We make the work and test it where your customers will meet it: on a phone, on a slow connection.
What you receive
- Work in progress to review
- Fixes to what you flag, within the agreed scope
What we need from you
- Review drafts and give straight feedback
- Send the content we agreed to need from you
Grow
We launch and keep improving. We hand over, explain how to use what you have, and agree what to improve next. Visibility is a habit, not a one-off.
What you receive
- Final files or a live site, with handover notes
- A short list of what we suggest doing next
What we need from you
- Tell us what happened so we can adjust
- Decide whether to continue, pause or stop
Timing and price. We do not state timelines or prices until we know the scope. We will tell you both in writing before we start.